Terms

Your terms and conditions must include your company name (or trading name notified to the CAA), your ATOL Number and the following statements;

"Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong."

“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”

YOUR CONTRACT

When you book travel arrangements with us you enter into a contract with us. You must complete and sign the companies booking form and confirmation invoice and make appropriate payment as well as verify details of your booking.

WHO ARE WE?

We are OVERSEAS TRAVEL SERVICES LTD. Our registered office is at 385 Soho Road, Handsworth, Birmingham B21 9SF We are licensed by the CIVIL AVIATION AUTHORITY under ATOL 3866

WHO ARE YOU?

You are our client who has booked your travel arrangements with us who is named on the confirmation invoice booking on behalf of yourself and your party.

PAYMENT TERMS

The person named in the confirmation invoice acts on behalf of himself and all other persons named and becomes responsible to us for all payments in respect of the booking. Full payment is required if you are making a reservation less then 8 weeks prior to departure. If full payment is not received. within the above period the booking will automatically be cancelled. No reminders will be sent. In the event of a cancellation you will be liable to pay us cancellation charges.

AIRPORT CHARGES & DEPARTURE TAXES

Action by UK of overseas government and other authorities including mandatory increases or new charges are not covered by our companies price guarantee. UK Air Passenger Duty, together with the airport and departure taxes as noted on our confirmation invoice will be charged in full.

AMENDMENTS

Amendments are sometimes possible depending on the flight booked. If such amendment can be made a minimum fee of GBP £50.00 per person will apply.

CANCELLATION BY THE PASSENGER

Deposits are NON- REFUNDABLE: Cancellation charges apply and vary between 20% to 100% of fares paid to us. All insurance premiums are forfeited with cancellations.

SPECIAL REQUEST

In the event of you making a request for special meals; seats; rooms and any other requirements; we will pass onto the airline/hotel all such request but we cannot be held responsible for non-compliance to your request(s).

TRAVEL INSURANCE

You are required by European Union Law to take out travel insurance. If you require a quotation please ask our consultant.

RECONFIRMATION OF FLIGHTS/CHECKING

You are required to check in 3 hours prior to departure on long haul flights and 2 hours for short haul flights. You must reconfirm your onwards/return flights with the airline direct at least 72 hours prior to you departure.

POSTING DOCUMENTS

If your travel documents are sent by post they will be forwarded first class post at your risk. Special, Recorded or Registered post can be used but at your expense. If tickets are lost in the post or a new set of tickets have to be re-issued you have to pay the full payment. A form of indemnity will also have to be completed to enable the re-issue of the tickets or to claim your refund, this process can take up to 12 months. There is charged levied by the airline for the re-issue of tickets and this will be passed on to you for payment.

CREDIT CARD CHARGES Bookings by credit card are liable for the following surcharge 3% on Visa and Master Card, 5% on American Express.

CHANGES BY THE COMPANY

Changes to your proposed travel arrangement maybe necessary due to weather conditions or flight delays, the company cannot be held liable for these changes. Once your booking has been confirmed by the airline, if there are any alterations that are enforced by the airline you may be entitled to a full refund of the fare paid. However a full refund will not be made in the event of cancellations or changes made by us BUT caused by circumstances amounting Force Majeure including amongst other: war; riots; civil strife; terrorism; industrial disputes and strikes; natural and other disasters; fire; technical problems with transport including planes-adverse weather conditions; closure or congestion of airports and any other event beyond our control.

VALIDITY OF TICKETS & FLIGHTS TIMINGS & SCHEDULES

Return tickets are valid for the dates and routing specified. No refunds will be made in respect of unused tickets, other than as provided for within this document. Flight timings and schedules are subject to changes at the insistence of national aviation authorities of the carriers-for operational or other reasons. Neither the company nor the carrier concerned will accept liability for flight cancellations, delays or diversions, outside the companies or the carrier’s control. Timings in itinerary or elsewhere are not guaranteed and do not form part of a contract. Air carriers may substitute alternative aircraft and carriers, include or omit stocks, neither the company nor the company nor does the carrier accept responsibility for making connections and / or delays.

TRAVEL DOCUMENTS

All passengers must be in possession of valid and acceptable travel documents with relevant visas before commencements or journey. You will be liable for any fines together with any related expenses which maybe imposed on Overseas Travel Services Ltd. 385 Soho Road, Handsworth, Birmingham B21 9SF or the carrier as a result of your improper or incorrect documentation at the port of enter or departure were appropriate.

PASSPORT VISAS, HEALTH AND DRIVING LICENCE

A full 10 year passport is required for visits to all destinations. Check the validity of your passport and any visa requirements with the appropriate consulates. If you plan to drive kindly insure that you have your full driving license with you and that you are eligible to drive in the country concerned. For non Europe Union destinations an international license maybe required. Please insure that you meet all immunization and medical requirements. Some countries may require vaccination certificates for entry. Any fines or charges levied by any authority or airline as a result of you having incorrect documentation will be your sole responsibility.